COVID-19 PROTOCOL

We have put in place a Covid-19 Protocol in all our operating properties at the ICON LODGES GROUP for the safety and reassurance of staff and guests.

The COVID-19 protocol includes but is not limited to:

SCREENING OF GUESTS on arrival to prevent an infected person from checking into the Lodge or Guest Houses. Guests are required to:

  • Complete and sign a questionnaire.
  • Allow their temperature to be scanned with a thermal scanner.
  • If a guest’s temperature falls within the normal range and they do not show any symptoms they will be required to sanitise their hands and proceed to check-in.
  • If the guest’s temperature is high (actual screening should not exceed 37.5 degrees Celsius) and/or they have symptoms of the virus they will be disallowed to check-in and will be referred to a medical facility.

CHECK-IN: All items on the front desk (pen, registration form and room key) and the receptionists’ hands are sanitised, in front of the arriving guest, prior to any guest interaction. Guests are required to sanitise hands and credit cards, prior to interaction. The speed point machine is sanitised before and after every use.

Perspex screens have been erected across the front of our reception desks to keep guests and staff safe.

EDUCATION OF STAFF (ongoing) on what the virus is; where the disease outbreak began; ways in which it is transmitted; symptoms to look out for; and daily measures to prevent contamination and spread of viruses in personal, operational, and guest spaces.

STAFF HAND SANITISERS (alcohol based) have been rolled out in back of the house areas (such as kitchen, office, laundry, staff restaurants and bathrooms) as well as front of house guest areas (such as reception desk, bar, restaurant, lounge, boardroom, and meeting room).

GUEST HAND SANITISERS (alcohol based) are placed in easy reach of guests in public areas of the Lodge or Guest Houses with a notice encouraging regular use.

PERSONAL HYGIENE is being reiterated, including the importance of washing hands frequently and thoroughly; avoid touching eyes, nose, and mouth; practicing respiratory hygiene (sneezing and coughing into a tissue that is safely discarded or the crook of the elbow), and avoid touching one’s face.

REGULAR ROUTINE CLEANING of public areas such as restrooms, breakfast rooms, restaurants, tabletops, counters, handrails, doorknobs, back-office surfaces, and front desk surfaces are wiped down on a regular routine throughout the day, with a polycide chemical (a disinfectant cleaner).

PROTECTIVE WEAR such as protective gloves, aprons and face masks are issued to housekeeping and public area and staff when on duty and cleaning equipment with a polycide chemical (disinfectant cleaner) between guests and rest rooms.

AVOID CLOSE CONTACT with anyone who is coughing, sneezing and feverish. Anyone showing symptoms of respiratory illness to be reported to the hotel’s general manager for further action to take place, such as contacting the NICD hotline.

BREAKFAST: A menu will be supplied so that guests can build their own breakfasts. Breakfast will be served in take-away containers, for guests to avoid any instances of buffet contamination.

GUEST BEHAVIOUR: All our facilities are subject to social distancing and, as per government regulations, specific time frames, such as boardrooms and sundowner bar service. The restaurants will have very strictly controlled limited use. Guests may make use of the pool deck and swimming pool while observing strict social distancing practices. The lodge is colour coded, and it is compulsory for guests to wear a mask while in the yellow and green zone.

Red zone – Bedrooms
Yellow zone – Passage
Green zone – Outside

ROOM CLEANING: Where guests have checked out, departed rooms are cleaned and sanitised.

LAUNDRY: Linen and towels are soaked in 60 degrees Celsius water. All the linen is ironed on a hot setting. Towels are tumble-dried until fully dry and hot enough to kill any potential viral matter.

FOOD AND BEVERAGE: Menus will be provided for guests to choose their meals. Guests are encouraged to take their meals “on the go” or in the comfort of their room.

Food may be ordered in for delivery from local takeaway restaurants.

Single use of disposable crockery and cutlery.

DELIVERY AND ACCEPTANCE OF GOODS: All goods are received outside the Lodge or Guest House and delivery personnel are not allowed to enter the lodge or Guest House under any circumstances.

We thank you for choosing to stay at an Icon Lodge property and look forward to delivering on our service excellence promise.